Question 1

Is the team store really free to set up?

Accepted Answer

Yes, absolutely! We build and manage your custom team store at no cost to you. There are no setup fees, no monthly fees, and no hidden charges. You earn SwagBucks rewards on every purchase made through your store.

Question 2

How long does it take to get my store live?

Accepted Answer

Your custom team store launches in 24 hours or less. Simply fill out our store request form, and we'll handle everything - design, setup, product selection, and launch. You'll receive your unique subdomain (yourteam.swagstore.ca) within 24 hours.

Question 3

What are SwagBucks and how do they work?

Accepted Answer

SwagBucks are rewards you earn on every purchase made through your team store. They accumulate automatically and can be redeemed for apparel, accessories, and promotional items from your store. It's our way of rewarding you for using SwagStore - the more your team buys, the more you earn!

Question 4

What types of products can I sell in my store?

Accepted Answer

We offer a wide range of custom merchandise including jerseys, hoodies, t-shirts, hats, jackets, water bottles, bags, and more. All products can be customized with your team logo, colors, and branding. We'll work with you to select the perfect products for your team, school, or organization.

Question 5

Who can get a SwagStore team store?

Accepted Answer

Any team, school, club, or organization in Canada can get a free SwagStore! We serve sports teams (hockey, soccer, baseball, basketball, football, volleyball, etc.), schools and universities, dance studios, bands and choirs, clubs, non-profits, and community organizations.

Question 6

Do I need to manage inventory or handle shipping?

Accepted Answer

No! We handle everything. There's no inventory to manage, no shipping to coordinate, and no orders to process. We manage the entire fulfillment process from production to delivery. Your only job is to share your store link with your team.

Question 7

Can I customize my store's design and products?

Accepted Answer

Yes! We'll customize your store with your team colors, logo, and branding. You can choose which products to feature, set your own margins, and we'll make sure everything matches your team's identity perfectly.

Question 8

How do team members make purchases?

Accepted Answer

Team members simply visit your custom store URL (yourteam.swagstore.ca), browse products, and checkout securely. They pay directly on the site, and we handle production and shipping. It's that simple!

Question 9

What if I need help or have questions?

Accepted Answer

We provide full support throughout the entire process. From initial setup to ongoing management, our team is here to help. You can reach out anytime with questions about your store, products, or SwagBucks rewards.

Question 10

Can I use this for fundraising?

Accepted Answer

Absolutely! Many teams use SwagStore for fundraising. You can set custom margins on products, and the profits go directly to your organization. Plus, you earn SwagBucks on top of those margins. It's a win-win for your team!

Question 11

Is there a minimum order quantity?

Accepted Answer

No minimum orders required! Team members can order as little or as much as they want. We handle individual orders, so there's no need to coordinate bulk purchases or collect sizes from everyone.

Question 12

What areas do you serve?

Accepted Answer

We proudly serve teams, schools, and organizations across Canada. From British Columbia to Newfoundland, we provide custom team stores and ship merchandise nationwide.

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