Privacy Policy

Last Updated: October 29, 2025

This Privacy Policy explains how 3Thirty3 Ltd. o/a SwagStore ("SwagStore", "we", "us", "our") collects, uses, discloses, and protects personal information when you use our e-commerce platform and related services.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

• Create an Account: Name, email address, phone number, organization details
• Place an Order: Billing address, shipping address, payment information
• Create a Storefront: Business information, tax identification numbers, bank account details
• Upload Content: Logos, designs, product descriptions, images
• Contact Us: Messages, support inquiries, feedback

1.2 Information Collected Automatically

When you use our Services, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, features used, time spent, click patterns
• Location Data: Approximate geographic location based on IP address
• Cookies and Tracking: Information from cookies, pixels, and similar technologies

1.3 Information from Third Parties

We may receive information from:

• Payment processors (transaction status, fraud detection data)
• Shipping carriers (delivery status, tracking information)
• Marketing and analytics providers
• Social media platforms (if you connect your account)

2. How We Use Your Information

2.1 To Provide Services

• Process orders and payments
• Fulfill and ship products
• Manage your account and storefronts
• Provide customer support
• Administer the SwagBucks rewards program

2.2 To Improve and Develop Services

• Analyze usage patterns and trends
• Develop new features and products
• Conduct research and testing
• Improve platform performance and security

2.3 To Communicate with You

• Send order confirmations and shipping notifications
• Respond to inquiries and support requests
• Send administrative messages and platform updates
• Provide marketing communications (with your consent)
• Send SwagBucks program updates and promotions

2.4 For Legal and Security Purposes

• Comply with legal obligations and court orders
• Prevent fraud and abuse
• Enforce our Terms and Conditions
• Protect rights, property, and safety
• Conduct tax reporting and regulatory compliance

3. How We Share Your Information

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment Processors: To process transactions securely
• Fulfillment Partners: To manufacture and ship products
• Shipping Carriers: To deliver orders
• Cloud Hosting: To store data and host services
• Email Services: To send communications
• Analytics Providers: To analyze platform usage

3.2 Tenants (Team Stores)

When you place an order on a tenant storefront, we may share your order information with that tenant, including your name, email, shipping address, and order details. Tenants may not use this information for purposes unrelated to fulfilling your order without your separate consent.

3.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal process, court orders, or government requests
• Enforce our Terms and Conditions
• Respond to claims of rights violations
• Protect the rights, property, or safety of SwagStore, users, or the public
• Detect, prevent, or address fraud or security issues

3.4 Business Transfers

If SwagStore is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.

3.5 With Your Consent

We may share information with third parties when you provide explicit consent.

4. Cookies and Tracking Technologies

4.1 What We Use

We use cookies, web beacons, pixels, and similar technologies to:

• Remember your preferences and settings
• Authenticate your account and maintain sessions
• Analyze platform usage and performance
• Provide personalized content and recommendations
• Measure advertising effectiveness

4.2 Your Choices

Most browsers allow you to control cookies through settings. Note that disabling cookies may limit platform functionality.

5. Data Retention

We retain personal information for as long as necessary to:

• Provide the Services and fulfill transactions
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce agreements
• Maintain business records

When information is no longer needed, we securely delete or anonymize it. Retention periods vary based on data type and legal requirements.

6. Data Security

We implement reasonable technical, administrative, and physical security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure payment processing through PCI-compliant providers
• Access controls and authentication requirements
• Regular security assessments and updates
• Employee training on data protection

However, no security system is impenetrable. We cannot guarantee absolute security of your information.

7. Your Rights and Choices

7.1 Access and Correction

You may access and update your account information through your account settings or by contacting us at privacy@swagstore.ca.

7.2 Marketing Communications

You may opt out of marketing emails by clicking "unsubscribe" in any marketing message or by updating your preferences in your account settings. Note that you will still receive transactional emails related to your orders and account.

7.3 Account Deletion

You may request deletion of your account by contacting privacy@swagstore.ca. We will retain certain information as required for legal, tax, or business purposes.

7.4 Canadian Privacy Rights

Under applicable Canadian privacy laws, you have rights including:

• Right to access personal information we hold about you
• Right to request correction of inaccurate information
• Right to withdraw consent (where consent is the basis for processing)
• Right to file a complaint with privacy commissioners

To exercise these rights, contact us at privacy@swagstore.ca.

8. Children's Privacy

SwagStore is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will promptly delete it.

Parents or guardians may place orders on behalf of children, but the adult is responsible for providing consent and information.

9. International Data Transfers

SwagStore operates in Canada. If you access our Services from outside Canada, your information may be transferred to and processed in Canada, where data protection laws may differ from your jurisdiction. By using our Services, you consent to such transfers.

10. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last Updated" date. Continued use of the Services after changes constitutes acceptance of the updated policy.

12. Contact Us